Support

Contact

Write to support@grocerylens.app. The FAQ answers many common questions.

Send feedback from the app

In the app’s settings, tap Send feedback under Help & Feedback and choose Report a bug, Suggest an idea or Ask a question. Your mail app opens with a prepared email. Its last lines contain the app version, build, iOS version and device model, which help us find the cause of a problem. You see these lines and can change or delete them before you send the email.

If no mail app is set up, the app shows our address with a button to copy it.

Delete a receipt

In the receipt list, swipe left on a receipt and tap Delete. This deletes the receipt, its line items and its image. You can delete receipts with or without a subscription.

Delete your account

In the app’s settings, tap Delete Account under Account Deletion and confirm with Delete Permanently. This deletes your account, your receipts and all data linked to them. You cannot undo it.

Deleting your account does not cancel your subscription. Cancel the subscription as well, as described below.

Manage or cancel your subscription

Apple bills GroceryLens Plus through your Apple Account, so you manage the subscription there:

1. Open the Settings app on your iPhone and tap your name.
2. Tap Subscriptions.
3. Tap GroceryLens Plus.
4. Tap Cancel Subscription.

Cancel at least 24 hours before the free trial or the current subscription period ends, so that no further charge follows. Apple explains the steps in its guide to cancelling a subscription.

Apple handles refunds. Request one at reportaproblem.apple.com.

If GroceryLens Plus does not show as active on a new device, tap Restore Purchases on the subscription screen in the app.

Your data

The privacy policy explains which data GroceryLens processes and how you use your rights.